Return Policy

FOR HOBIESURFSHOP.COM WEBSITE PURCHASES ONLY

THE PROCESS IS EASY - WE GUARANTEE IT! QUITE SIMPLY, WE WANT YOU TO BE STOKED!

Hobie Surf Shops is committed to the ultimate shopping experience. If for any reason you receive merchandise that you are not happy with, simply return it to us within 60 days - in the condition you received it -for a refund. Please note that refunds exclude original and return shipping charges.  For your convenience online purchases may be returned/exchanged at any of our 5 locations.  Items purchased from our retail stores must be returned to our retail locations.  For questions or concerns please feel free to contact our customer service department @ 1.800.326.1744 we are available Mon.-Fri. 7am to 3:30pm pst or you can email us Service@Hobiesurfshop.com

** For Hobie Polarized Sunglasses warranty claims or hobiepolarized.com returns please go to http://www.hobiepolarized.com/customer-service/ **

WHEN RETURNING:

  • All sales are final on Surfboards, SUPs, Paddles and all sale merchandise
  • Items cannot be worn/washed, or altered
  • Tags must be attached
  • Footwear is in original box
  • Swim must have hygiene liner in place
  • Packing slip must be included

Complete the Return Form that came with your order, or print off this page and fill in your order number.

Pack the products up either in your original packaging or in a secure carton and send to: ORDER #___________________, HOBIE SURF SHOP RETURNS DEPARTMENT

HOBIE SURF SHOPS - Attn: Returns
32921-A CALLE PERFECTO
SAN JUAN CAPISTRANO, CALIF. 92675

When shipping make sure you use a trackable, insured shipping method using the above address.

Hobie Surf Shops is not responsible for customer returns that are not received.

Hobie Surf Shops cannot accept COD deliveries.

Please allow approximately two to three weeks for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your card. We truly appreciate your business,

Team Hobie